Privacy Policy

Austin Rise Bed and Breakfast has a strong commitment to providing the highest levels of service to its guests. This includes protecting the privacy of all our guests with whom we have contact. We are aware of the purpose of the Commonwealth of Australia’s Privacy Amendment (Private Sector) Act 2000 and our policy is to meet the relevant requirements of the Act.

How we collect your information:

  • Austin Rise B&B will collect only that information that is necessary for the primary purpose of your contact with our B&B and will not divulge that information to any other party for any reason, other than to deliver service excellence, without your express permission.
  • As a general rule we do not collect any sensitive information, such as information relating to health, racial or ethnic origin or political opinions, because it is not essential for what we do.
  • If we do collect sensitive information (as defined in the Privacy Act) it will be for the purpose of providing you with the best level of personal service and, if the law requires it, we will collect it with your consent.
  • Wherever possible, in situations where personal information is normally collected, we will provide the opportunity of anonymity to our guests with whom we have business contact.

How we use your information:

We use your information to provide you with appropriate services. We may also use your information to tell you about activities that we believe will be of interest to you. However you can notify us at any time if you do not want to receive such information by phoning or writing to us – details below.

Protecting your information:

  • We will use security techniques and processes to ensure that your personal information is kept as securely as possible.
  • We will not make your information available to individuals or organisations, without your permission.

Accuracy of your information:

Austin Rise B&B takes all reasonable precautions to ensure that the information we collect and use is accurate and up-to-date. The accuracy of the information we hold depends to a large extent on the information you provide. We recommend that:

  • you let us know if there are any errors in the information we hold, and
  • you keep us up-to-date with changes in your personal information

You have a right to access your personal information that we hold and you can arrange this by writing to: Austin Rise B&B, 5 Quinn St, Heidelberg 3084, Australia.

Thank you .
Beverley Sheppard , Austin Rise B&B